Last updated: June 18, 2024
This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through the website lemberg-kaviar.eu (the "Site"). By placing an order on our Site, you agree to the terms set forth in this Shipping Policy.
Our product range includes both chilled and, in some cases, highly perishable food products, as well as products that do not require refrigeration. Regardless of the product category, all orders are dispatched exclusively from Monday to Wednesday. Parcels are handed over to UPS between 7:00 a.m. and 2:00 p.m. To reduce the time parcels spend in transit and avoid delays over the weekend, we generally dispatch orders from Monday to Wednesday.
Orders placed between Wednesday after 12:00 noon and Sunday will be dispatched on the next available dispatch day, taking into account the stated delivery time.
If a scheduled dispatch or delivery date falls on a public holiday, dispatch or delivery may be postponed accordingly.
The estimated transit time is generally one to two working days after the parcel has been handed over to UPS. This is not a guaranteed delivery time.
The delivery period is calculated in accordance with Section 6(1) of our General Terms and Conditions.
Orders are shipped via UPS. Products requiring refrigeration are shipped in insulated packaging specifically designed for chilled goods and supplied with cooling elements.
Deliveries are generally made on working days from Tuesday to Friday between 8:00 a.m. and 6:00 p.m. The exact delivery time is determined by UPS and may vary within the specified time window.
As soon as the parcel has left our premises, the customer will receive a shipping confirmation by email containing the UPS tracking number. This number can be used to check the current shipping status at any time.
Shipping costs for deliveries to the countries listed above are calculated automatically during the checkout process. The amount depends on the destination country, the total weight of the order and the applicable shipping rates.
We offer free shipping for orders with a product value of €599 or more.
The exact shipping costs are displayed during the checkout process before the customer submits the order.
For countries with a dedicated Lemberg online shop, the shipping costs, free-shipping thresholds and delivery terms stated in that shop shall apply.
As a general rule, no import duties apply to deliveries within the customs territory of the European Union. Statutory VAT is calculated in accordance with the applicable regulations and displayed during the checkout process.
Deliveries to territories or special regions that do not form part of the European Union for VAT or customs purposes may be subject to additional taxes, customs duties, import charges or handling fees. These charges are not levied by us and must be paid by the recipient unless expressly stated otherwise during the checkout process.
Further information can be found in particular on the websites of the respective countries. An overview is also available on the European Commission’s website at https://ec.europa.eu.
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be extended. You will receive a shipping confirmation email with tracking information once your order has been shipped.
We currently offer international shipping to select countries. Shipping rates and delivery times for international orders will be calculated at checkout. Please note that you may be responsible for any customs duties, taxes, or fees imposed by your country upon delivery. These charges are not included in the shipping cost and are the responsibility of the recipient.
The customer must provide a complete and accurate delivery address and, within reasonable limits, ensure that the parcel can be accepted during the announced delivery period. This applies in particular to orders containing products requiring refrigeration or highly perishable goods.
We recommend providing a delivery address at which personal acceptance of the parcel can be ensured. Please check the information provided by the shipping carrier regarding parcel tracking and the estimated delivery time.
If the customer is in default of acceptance under the applicable statutory provisions and this results in a deterioration in quality or spoilage of the goods, the consequences shall be governed by the applicable statutory provisions. This applies in particular if delivery fails due to an incorrect or incomplete delivery address for which the customer is responsible, an unjustified refusal to accept the parcel, or a failure to make acceptance possible despite prior notification of delivery.
The customer’s statutory rights in the event of delayed delivery for which the seller is responsible, transport damage or defective goods remain unaffected.
We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery. Additionally, certain products may have shipping restrictions based on the destination. If we are unable to ship a product to your location, we will notify you promptly.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your shipment. Please allow 24-48 hours for the tracking information to become active.
If you experience any issues with your shipment, such as delays, damaged items, or missing packages, please contact our customer support team immediately at info@lemberg-kaviar.eu. We will assist you in resolving the issue with the shipping carrier and ensure that your concerns are addressed promptly.
All deliveries require a signature upon receipt. If you are not available to sign for your package, the carrier may leave a delivery notice or attempt to deliver your package on another day. Please follow the instructions provided by the carrier to arrange for redelivery or pickup.
We may update this Shipping Policy from time to time. We will notify you of any changes by posting the updated policy on our Site with a new "Last updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Shipping Policy.
Please remove the products from the shipping packaging immediately after delivery and follow the temperature and storage instructions stated on each product. Products requiring refrigeration must be stored immediately upon receipt in accordance with these instructions.
If you have any questions or concerns about our Shipping Policy, please contact us at:
Lemberg Lebensmittel GmbH
Bahnhofstrasse 77
15827 Blankenfelde-Mahlow, OT Dahlewitz, Germany
Email: info@lemberg-kaviar.eu
Thank you for shopping with Lemberg Kaviar. We are committed to providing you with high-quality products and exceptional service.
