Last updated: June 18, 2024
This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through the website lemberg-kaviar.eu (the "Site"). By placing an order on our Site, you agree to the terms set forth in this Shipping Policy.
We offer Express Shipping to meet your needs. Delivery timeframes vary depending on your location:
Please note that these timeframes are estimates and do not include weekends or holidays. Shipping times are subject to change based on carrier availability and other factors beyond our control.
Shipping rates are calculated based on the destination, weight, and dimensions of your order. The applicable shipping charges will be displayed at checkout before you complete your purchase. We offer free express shipping on orders over a specified amount, which will also be indicated at checkout.
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be extended. You will receive a shipping confirmation email with tracking information once your order has been shipped.
We currently offer international shipping to select countries. Shipping rates and delivery times for international orders will be calculated at checkout. Please note that you may be responsible for any customs duties, taxes, or fees imposed by your country upon delivery. These charges are not included in the shipping cost and are the responsibility of the recipient.
We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery. Additionally, certain products may have shipping restrictions based on the destination. If we are unable to ship a product to your location, we will notify you promptly.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your shipment. Please allow 24-48 hours for the tracking information to become active.
If you experience any issues with your shipment, such as delays, damaged items, or missing packages, please contact our customer support team immediately at info@lemberg-kaviar.eu. We will assist you in resolving the issue with the shipping carrier and ensure that your concerns are addressed promptly.
All deliveries require a signature upon receipt. If you are not available to sign for your package, the carrier may leave a delivery notice or attempt to deliver your package on another day. Please follow the instructions provided by the carrier to arrange for redelivery or pickup.
We may update this Shipping Policy from time to time. We will notify you of any changes by posting the updated policy on our Site with a new "Last updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Shipping Policy.
If you have any questions or concerns about our Shipping Policy, please contact us at:
Lemberg Lebensmittel GmbH
Germaniastraße 29,
12099 Berlin, Germany
Email: info@lemberg-kaviar.eu
Thank you for shopping with Lemberg Kaviar. We are committed to providing you with high-quality products and exceptional service.
